Introduction To Conflict Management

ACCORD is the African Centre for the Constructive Resolution of Disputes, and for over ten years they have been active throughout the African continent building capacity in government, business and civil society to transform destructive conflicts and build security.

Accord offers training courses on conflict management. Within their training approach they attempt to bring African solutions to African challenges and make a point of using African methodologies, resources and experience.

This ACCORD training manual on Conflict Management gives insight into the content of the workshop on Conflice Management and the methodology of the training undertaken by the organisation.

The manual consists of the following sections:

• Module 1: Understanding conflict

Unit 1: Towards a definition of conflict 1
Unit 2: Analysing conflict


• Module 2: Responding to conflict

Unit 3: Styles of dealing with conflict
Unit 4: Approaches to dealing with conflict
Unit 5: Methods for dealing with conflict


• Module 3: Skills and techniques for dealing with conflict
  
Unit 6: Foundational skills for dealing with conflict
Unit 7: Negotiation
Unit 8: Mediation
Unit 9: Agreements