Conflict Resolution Kit

"Conflict is not a problem in itself - it is what we do with it that counts."

From the Conflict Resolution Network (CRN), this online toolkit is grounded in the belief that resolving conflict requires developing skills, the process of which can draw people closer together as they jointly search for fair solutions and balanced needs. According to CRN, conflict resolution (CR) skills teach the psychology of effective communication, shift people from adversaries to co-operative partners, provide managers with an opportunity for learning more about the organisation (its bottle-necks and inefficiencies, as well as its areas of expertise), and build a whole new level of trust - helping make relationships become more fulfilling and supportive.

Specifically, the toolkit teaches 12 skills deemed necessary for effective communication: The Win/Win Approach, The Creative Response, Empathy, Appropriate Assertiveness, Co-operative Power, Managing Emotions, Willingness to Resolve, Mapping the Conflict, Development of Options, Negotiation Skills, Third Party Mediation, and Broadening Perspectives.